Shipping policy

Last Updated: August 21, 2026

Thank you for shopping with CushyNest. We aim to provide a simple and reliable delivery experience for customers around the world.

This Shipping Policy explains our shipping costs, estimated delivery times, order processing, tracking, and other important delivery information.

1. Free Worldwide Shipping

CushyNest provides FREE standard shipping worldwide on eligible orders placed through cushynest.space.

There is no minimum purchase requirement for our standard free shipping unless otherwise clearly stated during checkout or as part of a specific promotion.

2. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 days

Delivery estimates are calculated from the applicable processing and/or shipment stage indicated during checkout or in your order communications.

Please understand that estimated delivery dates are provided as estimates rather than guaranteed arrival dates.

3. Order Processing

After you place an order, it may require processing before shipment.

During periods of unusually high order volume, holidays, product launches, or other exceptional circumstances, processing may take longer than usual.

Once your order has shipped, you may receive shipping confirmation and tracking information where tracking is available.

4. International Shipping

We ship to destinations worldwide where delivery service is available and legally permitted.

International orders may be subject to customs procedures, import requirements, local regulations, or carrier restrictions depending on the destination country.

Where duties, taxes, or import charges apply, responsibility for those charges will be determined by the terms presented at checkout and applicable local law.

5. Tracking Your Order

When tracking information is available, it may be sent to the email address associated with your order.

Tracking information can sometimes take additional time to update after a parcel has been handed to the carrier.

If you have questions about the status of your shipment, contact support@cushynest.space with your order number.

6. Delivery Delays

Although most orders are expected to arrive within the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

Possible causes include:

  • Customs inspections or clearance;
  • Severe weather;
  • Carrier delays;
  • Public holidays;
  • High-volume shipping periods;
  • Transportation disruptions;
  • Incorrect or incomplete delivery information; or
  • Other local or international logistical circumstances.

If your shipment appears significantly delayed, please contact us so we can assist you.

7. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your address, contact us immediately at support@cushynest.space.

We will make reasonable efforts to update the information if the order has not yet entered shipment processing. However, address changes cannot be guaranteed once an order has been processed or shipped.

8. Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please first check:

  • Around the delivery location;
  • With household members;
  • With neighbors where appropriate;
  • With your building reception or mailroom; and
  • With the applicable carrier.

If the package remains missing, contact us at support@cushynest.space and provide your order number and relevant tracking information.

We will review the situation and help determine the appropriate next steps.

9. Damaged Deliveries

If your order arrives damaged, please photograph the item and packaging and contact us promptly.

We will review the issue in accordance with our Return & Refund Policy and provide an appropriate resolution where applicable.

10. Multiple Shipments

Orders containing multiple products may occasionally arrive in separate packages.

If your order is divided into multiple shipments, individual packages may arrive on different days.

11. Returns

Eligible products may be returned within 30 days of receipt, and eligible returns are free under our Return & Refund Policy.

Please contact us before returning any product so that we can provide the correct return instructions.

12. Contact Us

For shipping or delivery questions, contact:

CushyNest
120-9191 University Cres
Burnaby, BC V5A 0A1
Canada

Email: support@cushynest.space
Phone: +1 604 837-5823
Website: cushynest.space